Shipping & Returns

Cancellation & Shipping Information

It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The shipping will not be refunded. It may not be possible to change your order once it has been submitted, contact us straight away if a change is required. This also includes requests for changes to the size or color of a product, removing an item, changing the delivery address or payment method. All packages are sent via your chosen delivery method at check out from our warehouse in Victoria, Vancouver Island, BC. Your order will typically be dispatched within 3 working days. If there is a delay in shipping your order we will keep you informed.

The normal delivery time from the package has left our warehouse is dependent on the shipping method chosen at check out.

If nobody is at the address when delivery is attempted, a note may be left in the mailbox, please keep a look out.

You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.

The taxes & shipping cost depend on your delivery address.

Shipping Costs

We ship all over the world, and the freight charge depends on your delivery address and your purchase choices. Shipping is confirmed at the time you check out, you can also get an estimate before checking out, just head to your shopping basket for the calculator.

Please note that international shipments, may incur customs fees depending on the country dispatched to, order total, items ordered etc. These costs (if incurred) are the sole responsibility of the customer.

Returns Policy

Please notify us within 14 days of receipt. We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

If you have changed your mind / unwanted products

If the product is returned as unwanted, when we receive the product, we will refund the value of the purchased the product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.

You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our facility. Please ensure you pack the return safely to prevent any damage to the products or boxes.

Unlikely event that you’re not satisfied with the product

If you are not completely satisfied with your product please start by contacting us, we may request the return of the product and/or further details.

Returns Procedure

Please contact us BEFORE returning a product, failure to do so might invalid claims for all or part of the requested refund. Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. We will request a receipt for freight charges incurred if we have agreed to cover them, please ensure that agreement has been made before returning products.

Our return address is:

Gentle Earth Products Ltd., 120 – 2930 Amy Road, Langford, BC, V9B 0B2 CANADA

Once we have received the returned products, we will inspect them and process any agreed refund within 48 hours.

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Refill Your Aromatherapy Room Spray

This natural aromatherapy room mist has been carefully formulated from natural but highly effective ingredients to enable you to refill your bottle, reducing the products footprint and saving you money!
 
Simple to refill

1. Purchase a 944 ml bottle of island essentials room mist unscented base.
2. Purchase a 15 ml or 30 ml bottle of island essentials essential oil blend.
3. Ensure bottle and trigger are cleaned thoroughly.
4. Add 236 ml of refill base (1/4 of 944 ml bottle).
5. Add up to the number if drops listed in the table below
6. Shake vigorously for 60 seconds.
 ml of Unscented refillAdd up to drops / ml of essential oil
Awaken Within236ml (1/4 of 944ml bottle)76 to 115 drops
2.4ml to 3.6ml
Bergamot Bliss236ml (1/4 of 944ml bottle)76 to 115 drops
2.4ml to 3.6ml
Cardamom Cream236ml (1/4 of 944ml bottle)76 drops
2.4ml
forThave's chai236ml (1/4 of 944ml bottle)76 to 115 drops
2.4ml to 3.6ml
Jasmine's Kiss236ml (1/4 of 944ml bottle)76 drops
2.4ml
Serene Dream236ml (1/4 of 944ml bottle)76 to 115 drops
2.4ml to 3.6ml
Smudging Sage236ml (1/4 of 944ml bottle)76 to 115 drops
2.4ml to 3.6ml
West Coast236ml (1/4 of 944ml bottle)76 to 115 drops
2.4ml to 3.6ml
If you are blending Island Essentials essential oils other than in the table above work to the lower numbers (76 drops / 2.4ml)

 

Please note some essential oils (other than our specified blends) may not stay solubilized, depending on purity and other factors. In our tests all of our blends stayed solubilized.
 
Shake each time before use.

 

 
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Switching to natural deodorant

 

Conventional deodorant and especially antiperspirants are known to block pores, in the case of antiperspirants aluminum is typically used to block the sweat ducts.
Initially when moving to a natural deodorant, you can find for the first few days that you seem to sweat more, this is due to the pores slowly unclogging from the commercial antiperspirants.

 

Once the detox period is completed you should find that your body adjusts and our natural deodorant keeps your underarm dry and fresh. The great news is that in our experience our natural deodorant works better the longer you use it.

 

Using the natural deodorant

 

Ensure that your under arm is clean and dry.
The deodorant applys best when warm, apply the stick to your under arm, allow to warm for a few seconds then apply a small amount with a single glide, repeat just once more if needed.
Applying too much will reduce effectiveness, and possibly result in staining on clothing. Trying to apply without warming can causing irritation due to the drag.

Reed Diffuser Usage

If scent needs increasing remember to flip the reeds, and swirl the liquid around.
Usage Option A:
  1. Pour 120ml of fractionated coconut/MCT into your container.
  2. Add 40 drops of your choice of essential oils (Check scent strength and increase as needed at this stage).
  3. Stir until the carrier oil and the essential oils are completely mixed.
  4. If you notice any separation, periodically swill around liquid.
  5. You can add 1 to 2 table spoons of everclear or vodka to increase diffusion.
  6. Flip reeds every few days to refresh scent.

Cautions:

Keep away from children, pets & OPEN FLAMES. When the scent drops, clean out and start again. Reeds can be used for around 6 months. Ensure surfaces are protected.

Usage Option B:
  1. Pour 50ml of Everclear grain alcohol into your container.
  2. Add in a minimum total of 30 drops of your choice of essential oils (Check scent strength and increase as needed at this stage).
  3. Stir until the alcohol and the essential oils are completely mixed.
  4. Add in 50ml of hot water (around 40°C).
  5. If you notice any separation, periodically swirl around liquid.
  6. Flip reeds every few days to refresh scent.

Cautions:

Keep away from children, pets & OPEN FLAMES. When the scent drops, clean out and start again. Reeds can be used for around 6 months. Ensure surfaces are protected.  Mixing additional essential oils after the water has been added can lead to separation. Ensure surfaces are protected.